Last Updated: 19/05/2026
At ThinkStartup Shop, we strive to deliver quality products and a smooth shopping experience.
Please read our policy carefully.
General Policy
Due to the nature of our products, all purchases are considered final.
We do not offer returns, exchanges, or refunds for reasons such as:
- change of mind
- incorrect selection by customer
- preference change
- accidental purchase after confirmation
Damaged / Incorrect Products
If you receive:
- a damaged product
- a defective product
- an incorrect item
please contact us within 48 hours of delivery.
To process such requests, we may require:
- order number
- clear product photos
- packaging images
- issue description
After verification, we may offer:
- replacement
or - store credit
(at our discretion)
Non-Eligible Cases
Refunds/replacements will not apply for:
- normal wear
- misuse
- delayed courier delivery
- incorrect shipping details provided by customer
Shipping Charges
Shipping charges, if applicable, are non-refundable.
Contact
For support:
Email: [email protected]